Effective Date: July 5, 2026
VoiceBuy (“VoiceBuy,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request information, use our cloud communications services, or interact with our business.
By accessing our website or using our Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
VoiceBuy is a provider of cloud communications and telecommunications infrastructure solutions, delivering services for enterprises, carriers, MVNOs, internet service providers, and technology companies.
Our services include, but are not limited to:
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Cloud PBX
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Hosted Softswitch
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SIP Trunking
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Wholesale VoIP
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Cloud IMS Platform
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VoWiFi Solutions
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eSIM Enablement
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Voice APIs
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Telecom Infrastructure
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Managed Communication Services
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal Information
This may include:
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Full name
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Company name
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Job title
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Business email address
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Phone number
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Country
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Billing information
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Business address
Technical Information
When you browse our website, we may automatically collect:
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IP address
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Browser type
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Operating system
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Device information
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Language preferences
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Time zone
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Referral URLs
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Pages visited
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Session duration
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Clickstream data
Service Information
When using VoiceBuy services, we may process information related to:
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Account identifiers
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Service configuration
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SIP credentials
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API requests
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System logs
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Network diagnostics
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Authentication records
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Support tickets
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Usage statistics
Cookies and Similar Technologies
We use cookies and similar technologies to:
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Improve website performance
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Remember preferences
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Analyze visitor behavior
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Measure website traffic
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Enhance user experience
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Maintain security
You may disable cookies through your browser settings, although some website functionality may be affected.
3. How We Use Your Information
We use your information to:
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Provide our Services
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Deliver requested products
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Respond to inquiries
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Process business transactions
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Manage customer accounts
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Improve website functionality
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Monitor system performance
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Detect fraud and abuse
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Provide customer support
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Send service notifications
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Send marketing communications where permitted
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Comply with legal obligations
4. Legal Basis for Processing
Where applicable under data protection laws, we process personal information based on one or more of the following legal grounds:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Protection of vital interests
5. Information Sharing
VoiceBuy does not sell your personal information.
We may share information with:
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Cloud hosting providers
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Payment processors
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Telecommunications partners
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Network carriers
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Service providers
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Analytics providers
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Professional advisers
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Government authorities where legally required
All third parties are required to protect your information in accordance with applicable laws and contractual obligations.
6. International Data Transfers
Because VoiceBuy operates globally, your information may be processed or stored in countries outside your country of residence.
Where required, appropriate safeguards are implemented to ensure an adequate level of data protection.
7. Data Security
VoiceBuy implements commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
These measures may include:
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Encryption
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Firewalls
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Secure cloud infrastructure
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Access controls
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Authentication mechanisms
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Monitoring systems
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Security audits
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Vulnerability management
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
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Deliver our Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
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Maintain business records
Retention periods vary depending on the type of information and applicable legal requirements.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent
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Lodge a complaint with a supervisory authority
Requests may be submitted using our contact information.
10. Marketing Communications
If you subscribe to our newsletters or marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Service-related communications will continue where necessary for the operation of your account.
11. Third-Party Websites
Our website may contain links to third-party websites.
VoiceBuy is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites they visit.
12. Children’s Privacy
Our website and Services are intended exclusively for businesses and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will promptly delete it.
13. Telecommunications Data
Certain telecommunications services may process technical operational data, including network logs, routing information, authentication records, call detail records (CDRs), SIP signaling data, API logs, and diagnostic information.
Such data is processed solely for purposes including:
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Service delivery
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Billing
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Fraud prevention
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Security monitoring
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Regulatory compliance
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Network optimization
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Troubleshooting
VoiceBuy does not access or monitor customer communications except where required for service delivery, legal compliance, security investigations, or with customer authorization.
14. Compliance with Laws
VoiceBuy complies with applicable privacy and data protection laws, which may include:
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General Data Protection Regulation (GDPR)
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UK GDPR
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California Consumer Privacy Act (CCPA), where applicable
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Telecommunications regulations
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Applicable international privacy standards
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technologies, legal requirements, or business operations.
The updated version becomes effective immediately upon publication on this page.
We encourage users to review this page regularly.
16. Contact Us
If you have questions regarding this Privacy Policy or how VoiceBuy processes personal information, please contact us using the contact details available on the VoiceBuy website.